FAQ | Priority Express Trucking & Logistics

Question 1

What types of freight does Priority Express handle?

Accepted Answer

We handle a full range of freight including expedited truckload (TL), full truckload (FTL), less-than-truckload (LTL), automotive parts, just-in-time (JIT) deliveries, hot shot loads, flatbed and specialized freight, hazardous materials (with proper documentation), high-value cargo, and white glove shipments. If you have a unique freight need, contact us and we'll find a solution.

Question 2

Do you offer cross-border shipping to Canada and Mexico?

Accepted Answer

Yes. Priority Express provides cross-border freight services throughout the USA, Canada, and Mexico. Our team is experienced in customs documentation, border compliance, and the specific requirements for each corridor. We handle both northbound and southbound cross-border moves regularly.

Question 3

What is the difference between expedited and standard freight?

Accepted Answer

Standard freight follows regular transit schedules and may involve multiple stops or transfers. Expedited freight is prioritized for the fastest possible delivery — often direct, team-driven, or dedicated — with no unnecessary stops. Priority Express specializes in expedited service for time-critical shipments where delays are not an option.

Question 4

Can you handle automotive and JIT production freight?

Accepted Answer

Absolutely. Automotive logistics is one of our core specialties. We work with OEMs, Tier 1, and Tier 2 suppliers to support just-in-time production schedules. Our team understands the zero-tolerance nature of production line deliveries and has the experience and equipment to meet those demands consistently.

Question 5

Do you offer warehousing and logistics management?

Accepted Answer

Yes. In addition to transportation, we offer warehousing and logistics management services. This includes short- and long-term storage, cross-docking, inventory management, and supply chain coordination. Contact us to discuss your specific warehousing needs.

Question 6

How do I get a freight quote?

Accepted Answer

You can request a quote online through our Request a Quote form, call us directly at (586) 469-1246, or email us at Operations@priorityexpressinc.net. We typically respond to quote requests within one hour during business hours and as quickly as possible for urgent after-hours requests.

Question 7

What information do I need to provide for a quote?

Accepted Answer

To provide an accurate quote, we need: origin and destination zip codes or addresses, freight dimensions and weight, commodity type, required pickup and delivery dates, any special handling requirements (hazmat, temperature, high-value), and your preferred service level (expedited, standard, etc.).

Question 8

Do you charge fuel surcharges?

Accepted Answer

Like most carriers, Priority Express applies fuel surcharges that fluctuate with current diesel fuel index rates. Fuel surcharges are always disclosed upfront in your quote so there are no surprises on your invoice. We believe in transparent pricing.

Question 9

Can I get a dedicated contract rate for recurring freight?

Accepted Answer

Yes. If you have consistent, recurring freight lanes, we offer dedicated contract pricing that provides rate stability and guaranteed capacity. Contact our team to discuss a dedicated service agreement tailored to your volume and schedule.

Question 10

Can I track my shipment in real time?

Accepted Answer

Yes. All Priority Express shipments are GPS tracked in real time. You can contact our dispatch team at any time for a status update on your load. We proactively communicate any delays, estimated arrival times, and delivery confirmations.

Question 11

How do I get updates on my shipment?

Accepted Answer

Our dispatch team is available 24/7 at (586) 469-1246. You can call or email at any time for a shipment status update. For recurring customers, we can set up proactive check-call schedules and automated notifications based on your preferences.

Question 12

What happens if there is a delay?

Accepted Answer

We proactively notify customers of any delays as soon as we become aware of them. Our dispatch team will communicate the reason, revised ETA, and any mitigation steps we are taking. For time-critical shipments, we work to find alternative solutions immediately.

Question 13

Is Priority Express licensed and insured?

Accepted Answer

Yes. Priority Express is a fully licensed and insured motor carrier operating under FMCSA authority. We maintain comprehensive cargo insurance, liability coverage, and all required operating authority for domestic and cross-border freight. Documentation is available upon request.

Question 14

Can you handle hazardous materials (hazmat)?

Accepted Answer

Yes, with proper documentation and compliance. Our drivers are hazmat certified and we follow all DOT and FMCSA regulations for hazardous materials transportation. Please disclose hazmat requirements when requesting a quote so we can ensure proper equipment and documentation.

Question 15

What is your safety record?

Accepted Answer

Safety is our top priority. We maintain a rigorous driver qualification program, regular equipment inspections, and ongoing safety training. Our fleet is maintained to the highest standards and all drivers are held to strict compliance requirements. We are proud of our safety culture and record.

Question 16

How do I become a customer?

Accepted Answer

Getting started is simple. Contact us by phone at (586) 469-1246, email at Operations@priorityexpressinc.net, or submit a quote request online. Our team will discuss your freight needs, provide a quote, and walk you through the onboarding process. There is no long-term commitment required to get started.

Question 17

Do you work with freight brokers?

Accepted Answer

Yes. Priority Express works with qualified freight brokers and 3PLs. If you are a broker looking to add a reliable expedited carrier to your network, contact us to discuss carrier qualification and setup.

Question 18

Are you hiring drivers?

Accepted Answer

Yes, we are always looking for qualified CDL drivers — both company drivers and owner operators. Visit our Careers page for current openings, requirements, and how to apply. You can also email Safety@priorityexpressinc.net directly.

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